Frequently Asked Questions
Everything you need to know about your Balsa USA experience.
What are your standard shipping times?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days depending on your location and the selected shipping method at checkout.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated during the checkout process.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original, unused condition and packaging. Please contact our support team to initiate a return authorization.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure digital payment options like PayPal and Apple Pay.
Are your products covered by a warranty?
Many of our products come with a manufacturer's warranty. Specific warranty details can be found on the individual product pages or by contacting our customer service department.